Return & Refund Policy
Return & Refund Policy
Your satisfaction is our top priority.
We partner with trusted international fulfillment centers to deliver high-quality products worldwide. If something doesn’t meet expectations, we are here to help.
This Return & Refund Policy outlines the conditions under which returns and refunds are accepted, in accordance with international e-commerce standards.
1. Return Eligibility
We accept returns and offer replacements or refunds only in the following cases:
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✔ The item arrived damaged
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✔ The item arrived defective
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✔ The wrong item was received
If your order falls into one of these categories, you are fully covered by our policy.
2. Non-Returnable Situations
Unfortunately, we cannot accept returns or issue refunds in the following situations:
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Change of mind after purchase
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Incorrect size or color selected by the customer
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Normal wear and tear or misuse
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Delays caused by customs clearance or local postal services
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Incorrect or incomplete shipping address provided by the customer
These exclusions follow standard international cross-border e-commerce practices.
3. Return Request Deadline
All return requests must be submitted within:
📅 30 days from the date of delivery
Requests made after this period may not be eligible for review.
4. Return Shipping Costs
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If the item is damaged, defective, or incorrect, we will cover all return shipping costs.
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No additional fees will be charged to the customer.
Returns for non-eligible reasons are not accepted.
5. How to Request a Return
To initiate a return, please contact our customer support team by email.
Include the following information in your message:
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Order number
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Clear photos or videos showing the issue
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A brief explanation of the problem
Our support team will respond within 24–48 business hours.
6. Return Process
Once your request is approved:
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You will receive detailed return instructions and the correct return address
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A prepaid return label may be provided, depending on the case
After the item is received and inspected, we will proceed with:
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A replacement (if requested and available), or
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A full refund
7. Refund Eligibility
Refunds are issued only for:
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✔ Damaged items
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✔ Defective items
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✔ Incorrect items sent
Refunds are not issued for:
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✘ Incorrect size or color selection
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✘ Change of mind
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✘ General dissatisfaction without a product defect
8. Refund Processing Time
Once the returned item has been received and approved:
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Refunds are issued to the original payment method
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Processing time: 3–10 business days, depending on your bank or payment provider
You will receive an email confirmation once the refund is completed.
9. Return Addresses
We operate through multiple international fulfillment centers.
Return addresses may vary by product and location and will be provided by our support team once your return is approved.
⚠️ Returns sent without prior authorization will not be accepted.
10. Need Assistance?
If you have any questions or need further support, our team is happy to help.
⏰ Response time: 24–48 business hours
🌍 Worldwide customer support